Helponbiz celebrated 20 years of activity this year, always providing a quality service, promoting innovation in our customers' businesses. Find out more here.
Helponbiz celebrated 20 years of activity this year, always providing a quality service, promoting innovation in our customers' businesses. Find out more here.
BpmOnBiz is our Business Process Management platform, with modules or components that allow a simple implementation on client systems
TaskOnBiz is our Task Management Application. With mobile platform allow to manage delivery tasks, project control and business dashboards.
See some of our great development projects in reference clients. Top technology with best project management allows successefully clients feedback.
We have been partners with Microsoft for over 18 years, always using the forefront of technology in our client projects, enabling the evolution of business processes.
We exist to serve the client, not only in the pure commercial relation, but also in the search for synergies, where the knowledge of the business of each company is analyzed from the point of view of the profitability of its processes, through the implementation of the best practices in the scope of the Information systems.
Strong stake in the provision of services more appropriate to the needs of customers, through closer collaboration with the client. Search for new business channels, through the implementation of solutions based on Mobile Services and WebServices, to streamline products and technologies.
These entrepreneurs, all with a technical background, intend to enter the Information Systems market through the implementation of new technological solutions and a different posture in the relationship with their clients.
Our Services
Through the implementation of best practices and methodologies, with all the experience acquired, we collaborate with our clients in the implementation of customized solutions for each business, in Microsoft and Open Source platforms.
Consulting of innovative processes oriented to the business. Professional consulting service that guarantees our clients the implementation of competitive business strategies, allowing an adaptation to the new technologies.
Through the use of IS outsourcing companies can focus more on their core business, leaving IT issues to our care. Helponbiz offers you a set of services that can adapt to your needs, from total outsourcing.
BpmOnBiz is a Business Process Management platform. The BpmOnBiz® System is composed of a set of modules or components, which, integrated by the main module, the HnbEngine, allow the implementation of the BPM (Business Process Management) system in organizations. See More
TicketOnBiz, an incident management application, was developed on Microsoft technologies and offers greater capacity to manage, track, record and resolve occurrences reported to a helpdesk service, as well as generate activity documents in order to resolve these occurrences. See More
The GO app enables operational management of services. From control to real-time asset assignment of assets on the ground, the GO application has the flexibility to enable such management online. The GO application also provides reports with the management information needed to monitor the team, and consequently a more concise operational management of the teams, improving the profitability of the service. See More
The application consists of a mobile application for the user and a central application for the task manager.
The central application manages the tasks for the user. In turn, the user receives this list of tasks to be performed in his mobile application and starts the execution process. See More
Application to serve as a gateway between the legacy systems of the companies and telecom operators via SMS.
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Plataform for easy setup IT applications, that allows you to create web-based applications, supported on relacional databases.
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Web-based solution built on the framework DataOnBiz and prepared management the processes Satisfaction Surveys and Outbound Campaigns. See More
Framework for building Web-based applications, supported on a relational database managed by the application of content DataOnBiz. See More
Through the use of IT Outsourcing, companies will be able to focus more on their "core business", leaving IT matters to our care. Helponbiz offers you a set of services that you can adapt to your needs, from total outsourcing.
Systems Administration
Application Development
HelpDesk teams
Systems Administration
Application Development
HelpDesk teams
SLA's definition and execution
Management and Monitoring Systems
Backups and housekeeping tasks
Administration and Operation OS Design and Implementation of Disaster Recovery processes
Identification of infrastructures and systems
Identification of changes
Definition of service levels
Administration of Systems, Networks and Databases
helponbiz continues to invest heavily in the continuous training of its employees, investing in certifications in key areas of customer activity. Specialization in Microsoft technologies, for which we are certified in the Silver Web Developer and Silver Application Developer skills, provides greater availability of resources on the client, whether in terms of custom development, or corrective and evolutionary maintenance of Microsoft platforms.
Keeping the aspects of specialization in strategic areas in IT technologies, more than 90% of our technicians are certified, having specializations such as MCPS, MCNPS among others.
These specializations place our team capable of responding to software development, web development, systems integration and database administration.
Fast development of small or medium-sized projects
Business intelligence analysis in medium and long term projects in clients with complex database systems
Through the use of IT Outsourcing, companies will be able to focus more on their "core business", leaving IT matters to our care. Helponbiz offers you a set of services that you can adapt to your needs, from total outsourcing.
Competencies in SQL Server, SQL Administration and development in T-SQL, Store Procedures, Security and Legacy.
Full stack development under Microsoft.Net platform. Developing Windows applications; Web sites and Web Services API, from scratch.
Our competences in this area are proven by our successful projects in the most diverse clients over the years.
Our competences in this area are proven by our successful projects in the most diverse clients over the years.
Helponbiz is developing this new area for office automation projects improving Office365 capabilities on integration with different Legacy Systems over the use of WebServices and API integrators.
Microsoft Reporting Services skills with connections to all databases and all kinds of webservices.
Our competences in this area are proven by our successful projects in the most diverse clients over the years.
Microstrategy Competencies, Administration, Reporting, Documents and Dynamic Dashboards development.
2018
BPM platform development based on Microsoft.
Workflow engine based on BPMN notation, Rules Engine.
AD Integration, SOA Integration with various external and internal systems.
SGBDR - MS SQL Server 2016.
ACP - Automóvel Clube de Portugal
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Management system with more than 150,000 macro processes managed per year, on a continuous basis.
Daily transaction volume by more than 50 platform users
Internal or external users, in various parts of the country using the platform at the same time
The Platform operates 24 hours a day and 365 days a year, non-stop.
2020
Management System at the different airports in Mainland Portugal, Azores and Madeira. Follow-up of the entire process with the TAP system and timely communication of the estimated time of arrival at the place of delivery. , Baggage Delivery Management System and drivers' mobile equipment, responsible for the physical delivery of bags to TAP passengers. Integration with GeoReferencing system for optimized distribution of loads and routes. Android Mobile Solution with Maps integration, barcode scanning, according to aviation standards, signature for proof of receipt.
News On Board
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HNB-BPM Platform
SOA integration between TAP systems, Bagage Delivery Management System and drivers' mobile equipment, responsible for physical delivery of bags to TAP passengers
Integration with GeoReferencing system for optimized distribution of loads and routes.
Android Mobile Solution with Maps integration, barcode scanning, according to aviation standards, signature for proof of receipt
Complete follow-up of the entire process with the TAP system and timely communication of the estimated time of arrival at the place of delivery to the final customer, through electronic means.
2013
System based on ITIL for the process of managing IT incidents in the Casa Pia organization in the most diverse locations of the institution.
Development based on Microsoft .NET, with Microsoft Silverlight and on MS SQL Server 2008 DBMS
Casa Pia de Lisboa, I.P.
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System with the possibility of "learning" in order to make available to managers and process actors, incidents involving the same components or reporting similar symptoms, speeding up the classification and typification of the incident.
Configuration of SLAs by categories and components involved allowing greater analysis and distribution of tickets
System implementation in more than 15 institutional locations allowing a greater network of access to ticketing in the organization's internal system
Since 2015 - constantly evolving
B2B platform for interaction between ACP Travel Assistance and its customers and partners.
Webbased Platform on Microsoft .Net, SGBR MS SQL Server 2016
With SOA Integration – SOAP and Rest WebServices.
Assistencia.acp.pt
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Monitoring of Travel Assistance processes carried out to beneficiaries of ACP customers
Integration of the service contracting process (operational and financial) with external providers of emergency services.
All external providers registered on the platform can access service data, upload and download information, whether contracted or financial services.
Service Satisfaction Rate
2015
Development of an integration component between the TCB Online APP, the bus route management system and services for access to timetables, the GeoReferencing system used in the Transportes Coletivos do Barreiro buses to visualize the real position in the APP and finally integration of ticketing with the Barreiro's electric bicycle system. Made on Linux Platform and PostgresSQL SGBR. Rest Webservice Platform for Orchestration of All Communication Processes
Transportes Coletivos do Barreiro
System with the possibility of "learning" in order to make available to managers and process actors, incidents that involve the same components or report to similar symptoms, to speed up the classification and typification of the incident
Configuration of SLAs by categories and components involved allowing greater analysis and distribution of tickets
System implementation in more than 15 institutional locations allowing a greater network of access to ticketing in the organization's internal system
2004
Data Analysis and Modeling, ETL system based on Microsoft SSIS platform with Reporting System based on Microstrategy platform.
Reporting development to support business management Travel Assistance
Automóvel Club de Portugal
System with the possibility of "learning" in order to make available to managers and process actors, incidents that involve the same components or report to similar symptoms, to speed up the classification and typification of the incident
Construction of Reports and Dashboards for executive follow-up and regular presentation of operational results to clients, using MicroStrategy utilities.
All data analysis and modeling, ETL system
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